Return & Refund Policy

Services are not shoes — you cannot box a repair back up. Even so, there are clear situations where money or materials should come back to you, and this page lists them. It applies to all work carried out by Editly Home Repair Sdn Bhd (Registration No. 202001034127 (1392648-H)).

1. Unused parts and fittings

Parts we supplied but did not install — for example, a second heater unit you decided against, or surplus fittings from a quoted bundle — may be returned within 14 days in unopened, resalable condition for a full refund of the part price. Electrical items whose packaging seals are broken can only be refunded if the item is unused and complete, at up to 85% of the part price, reflecting what suppliers charge us on return.

2. If a repair does not hold

Under our 90-day workmanship warranty, a recurring identical fault is fixed again free of charge — that is always our first remedy. If the repeat repair also fails, or we cannot re-attend within a reasonable time for an urgent fault, you are entitled to a refund of the labour charge for that repair. Warranty details and exclusions are in our Terms & Conditions.

3. Deposits

Materials deposits on larger projects are refunded in full if you cancel before we purchase materials. After purchase, we refund the deposit minus any non-returnable special-order items, and those items become yours to keep or collect.

4. Call-out and inspection fees

Where an inspection fee was charged and we then failed to diagnose the fault we were engaged to find, the fee is refunded. An inspection that correctly identifies a fault you choose not to repair is a completed service and is not refundable.

5. How to raise a claim

1. Message or email us within the relevant window (14 days for parts, 90 days for workmanship) with your invoice number and photos of the issue.
2. We acknowledge within one working day and, where needed, schedule a verification visit at no charge.
3. Approved refunds are paid by bank transfer within 7 working days of approval, to the account that paid the invoice.

6. What this policy does not cover

• Parts you purchased yourself from third parties — returns follow that seller’s policy, though we will happily write a note confirming any installation fault we caused;
• Cosmetic preferences after installation (for example, deciding a fan looks too large) — please measure twice, it saves us both;
• Damage caused by other contractors working after us.

Something not covered here? Ask anyway: [email protected] or +60 3-4143 7620. Edge cases get human judgement, and we err on the side of the customer who trusted us with their home.